Refund and Returns Policy

1. Introduction

Thank you for shopping at Swift Solutions Holdings. We aim to provide quality products and a smooth shopping experience. This policy outlines the terms under which returns, exchanges, and refunds are accepted.

2. Eligibility for Returns

You may request a return if:

The item is unused and in its original condition
The item is returned with original packaging and accessories (if applicable)
The return request is made within 7 days of delivery
All accessories, manuals, labels, and packaging are included
The product is not damaged due to misuse or negligence

We reserve the right to decline returns that do not meet these requirements.

3. Non-Returnable Items

The following items are not eligible for return or refund:

HIV kits and other testing kits
Perishable goods (e.g., food or beverages)
Digital products or downloadable content
Gift cards or vouchers
Personal care items once opened
Items marked as “Final Sale”

4. Exchanges

We may offer exchanges for:

Defective or damaged items

Incorrect items delivered

Exchanges are subject to stock availability. If a replacement is not available, a refund or store credit may be offered.

5. Refunds

Once your return is received and inspected:

You will be notified of the outcome of your refund request
Approved refunds will be processed to your original payment method within 5 business days

Please note:

Original delivery/shipping fees are non-refundable
Processing times may vary depending on your payment provider

6. Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Notify us within 3 days of delivery
Provide clear photos or evidence

We will arrange a replacement, repair, or refund at no additional cost to you.

7. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service

We are not responsible for items lost or damaged during return shipping.

8. Order Cancellations

Orders may be cancelled within 7 hours of placing the order. Once an order has been processed or shipped, cancellation may not be possible.

9. Store Credit (Optional)

We may offer store credit as an alternative to refunds. Store credit:

Will be issued as a voucher or account balance
May have an expiry date of 1 month

10. How to Request a Return

To request a return, exchange, or refund, please contact us with:

Your order number
Reason for return
Supporting images (if applicable)

Contact Details:

Email: info@saswift.co.za
Phone: +27 70 409 8654

11. Consumer Rights

Nothing in this policy overrides your rights under applicable consumer protection laws.

12. POPIA Compliance (South Africa)

We handle personal information related to returns and refunds in accordance with the Protection of Personal Information Act (POPIA).