1. Introduction
Thank you for shopping at Swift Solutions Holdings. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders.
2. Order Processing Time
- All orders are processed within [1–3 business days] after payment is confirmed
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order has been placed
3. Shipping Methods & Delivery Times
We use trusted courier partners to deliver your orders.
Estimated delivery times:
- Local Delivery: [2–5 business days]
- Regional Delivery: [3–7 business days]
- Remote Areas: Delivery may take longer depending on location
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
4. Shipping Fees
- Shipping costs are calculated at checkout based on your location and order size
- Free shipping may be offered on orders over R 1000.00 for light products
5. Order Tracking
Once your order has been shipped:
- You will receive a tracking number via email or SMS
- You can use this to track your delivery with the courier
6. Delivery Conditions
- Deliveries are made to the address provided at checkout
- Please ensure your address and contact details are accurate
- Someone must be available to receive the order
We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.
7. Delays and Issues
While we aim to deliver on time, delays may occur due to:
- Courier delays
- Weather conditions
- High order volumes
- Public holidays
We will communicate any significant delays where possible.
8. Lost or Stolen Packages
- Once an order has been handed over to the courier, we are not liable for lost or stolen packages
- However, we will assist you in resolving the issue with the courier where possible
9. Damaged Packages
If your order arrives damaged:
- Notify us within 48 hours of delivery
- Provide photos as proof
We will arrange a replacement or refund where applicable.
10. Incorrect Address / Failed Delivery
If a delivery fails due to an incorrect address:
- The package may be returned to us
- Additional shipping fees may apply for re-delivery
11. International Shipping (Optional)
- We may offer international shipping to selected countries
- Delivery times and fees will vary based on location
- Customers are responsible for any customs duties or import taxes
12. Contact Us
If you have any questions about shipping or delivery, please contact us:
Business Name: Swift Solutions Holdings
Email: info@saswift.co.za
Phone: +27 70 409 8654
13. Changes to This Policy
We reserve the right to update this Shipping & Delivery Policy at any time. Updates will be posted on this page with a revised date.
