SASwift, operated by Swift Solutions Pty Ltd (“SASwift”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use our website, saswift.co.za, place an order, contact us, or otherwise interact with our services.
This Privacy Policy is intended to comply with the principles and requirements of the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
For purposes of POPIA, the responsible party for the processing of your personal information is:
Swift Solutions Pty Ltd
Trading as: SASwift
3 Korund Avenue
Rand Hart
Alberton
1449
South Africa
Privacy contact: info@saswift.co.za
If you have questions about this Privacy Policy or how we process your personal information, you may contact us using the email address above.
Depending on how you interact with SASwift, we may collect information that is necessary to provide our products and services.
This may include:
Full name and surname
Email address
Telephone or mobile number
Delivery address
Billing information
Order and transaction details
Products purchased
Communication between you and SASwift
Information you voluntarily provide when contacting us or requesting assistance
Technical information associated with your use of our website, where collected through our website infrastructure or security systems
We aim to collect only information that is reasonably necessary for the purpose for which it is being processed.
We may collect personal information when you:
Create or use an account on our website;
Place an order;
Complete an online checkout;
Request information about a product;
Contact us by email or through our website;
Request customer support;
Provide information voluntarily during your interaction with SASwift; or
Browse or use our website where certain technical information is automatically generated or collected.
Where required by law, we will obtain consent before collecting or processing personal information.
We may use your personal information for purposes including:
Processing and fulfilling orders;
Confirming orders and payments;
Arranging delivery of products;
Communicating with you regarding your order;
Responding to enquiries and customer-support requests;
Processing returns, refunds or other transaction-related matters;
Maintaining appropriate business and transaction records;
Detecting, preventing and addressing fraud, abuse or security issues;
Complying with legal and regulatory obligations;
Improving our website, products and customer service; and
Protecting the rights, property and security of SASwift, our customers and other users.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
SASwift uses customer contact information primarily to communicate with customers about their transactions and orders.
This may include:
Order confirmations;
Payment confirmations;
Delivery updates;
Courier-related notifications;
Changes or problems relating to an order;
Refund or return communications;
Customer-service responses; and
Other communications reasonably necessary to complete or support a transaction.
We do not currently intend to use customer information for general promotional newsletters or unrelated marketing communications.
Where direct electronic marketing is undertaken in the future, SASwift will comply with the applicable requirements of POPIA, including applicable consent and objection requirements. POPIA places specific conditions on direct marketing by electronic communication.
Payments made through SASwift may be processed using third-party payment service providers, including:
PayFast
Yoco
Payment providers may process information necessary to authorise and complete a transaction.
SASwift does not require customers to provide complete card details directly to SASwift by email or other informal communication.
Payment information may be processed subject to the applicable payment provider’s own terms, privacy policies and security procedures.
In order to deliver your order, we may provide necessary information to the courier or delivery service responsible for fulfilling the delivery.
This may include information such as:
Customer name;
Telephone number;
Delivery address;
Order reference; and
Information necessary to identify or complete the delivery.
We will seek to limit information shared with delivery providers to information reasonably necessary to fulfil the delivery.
SASwift may share personal information with service providers where this is reasonably necessary to operate our business and provide services to you.
These may include:
Payment service providers such as PayFast and Yoco;
Courier and delivery companies;
Technology, hosting or website service providers where necessary to operate the website;
Professional advisers or service providers where reasonably necessary; and
Government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.
We do not sell customers’ personal information as a business practice.
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security obligations apply.
POPIA requires responsible parties to take appropriate, reasonable technical and organisational measures to protect personal information and to manage risks associated with its processing.
SASwift takes reasonable steps to protect personal information against:
Unauthorised access;
Loss;
Misuse;
Unauthorised disclosure;
Unauthorised alteration;
Destruction; and
Other unlawful processing.
Security measures may include appropriate access controls, password protection, secure website technologies and other reasonable technical and organisational safeguards appropriate to the nature of the information being processed.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If SASwift becomes aware of a security compromise affecting personal information, we will take appropriate steps in accordance with applicable legal requirements, including the POPIA requirements relating to security compromises.
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
For example, certain transaction and financial records may need to be retained to comply with legal, accounting, tax, regulatory or dispute-resolution requirements.
When personal information is no longer reasonably required, SASwift will take appropriate steps to delete, destroy or de-identify it where reasonably practicable and legally permissible.
We aim to maintain personal information that is reasonably accurate and up to date.
Customers should notify us if their personal information changes or if they believe that information held by SASwift is incorrect.
You may contact us at:
Subject to applicable legal requirements and limitations, you may have rights regarding your personal information, including the right to:
Request access to personal information held about you;
Request correction or updating of inaccurate or incomplete information;
Request deletion of personal information where legally appropriate;
Object to certain processing of your personal information;
Object to direct marketing;
Withdraw consent where processing is based on consent, subject to applicable legal limitations;
Request information about how your personal information is processed; and
Lodge a complaint with the Information Regulator where you believe your privacy rights have been infringed.
The Information Regulator recognises data-subject rights relating to matters such as access, correction and objection to processing.
Requests concerning your personal information should be sent to:
We may need to verify your identity before processing certain requests.
Our website may use cookies or similar technologies to enable website functionality, improve the user experience, maintain security and understand how the website is used.
Cookies are small files that may be stored on your device when you visit a website.
Some cookies may be necessary for the website to function properly, while others may support website performance or functionality.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Our website may contain links to third-party websites or services.
These third-party websites operate independently from SASwift and may have their own privacy policies and terms.
SASwift is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children for purposes that are prohibited by applicable law.
If you believe that a child has provided personal information to SASwift in circumstances where such processing is not permitted, please contact us at info@saswift.co.za so that we can investigate and take appropriate action.
Some service providers used in connection with the operation of an online business may process or store information outside South Africa.
Where personal information is transferred outside South Africa, SASwift will take reasonable steps to ensure that the transfer is undertaken in accordance with applicable POPIA requirements.
POPIA regulates the transfer of personal information outside the Republic and imposes conditions on certain cross-border transfers.
SASwift does not currently intend to make decisions that produce legal consequences or similarly significant effects on customers solely through automated processing of personal information.
If this changes, SASwift will take appropriate steps to comply with applicable legal requirements.
If you have a concern about how SASwift has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Privacy contact:
info@saswift.co.za
You may also lodge a complaint with the Information Regulator of South Africa where appropriate. The Information Regulator provides services for POPIA complaints and security-compromise reporting.
SASwift may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.
The updated Privacy Policy will be published on this page together with the revised effective date.
We encourage customers to review this page periodically.
If you have any questions about this Privacy Policy, your personal information, or how SASwift processes personal information, please contact us.
Swift Solutions Pty Ltd
Trading as: SASwift
3 Korund Avenue
Rand Hart
Alberton
1449
South Africa
Email: info@saswift.co.za
Last updated: 24 September 2026
